Who we are
PRO ACTIVE TECH LTD
- Company number
- 17444394
- Registered in
- England & Wales, United Kingdom
- Registered address
- 2nd Floor College House, 17 King Edwards Road, Ruislip, London, HA4 7AE, United Kingdom
- Website
- proactivetech.pro
- Services
- Foreign exchange (FX) and contracts for difference (CFD) trading services
- Privacy contact
- support@proactivetech.pro
In this policy, "we", "us" and "our" refer to PRO ACTIVE TECH LTD. "You" refers to any person whose personal data we process — including clients, prospective clients, website visitors, introducing brokers and job applicants.
Scope and our commitment
This policy applies to all personal data we process in connection with our website, client portal, trading platforms, mobile applications and client communications.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, together with our obligations under applicable anti-money laundering and financial services legislation.
Transparent
We tell you what we collect, why we need it and how long we keep it.
Proportionate
We collect only what is necessary for the stated purpose.
Secure
Technical and organisational controls protect your data at every stage.
Time-limited
Data is deleted once retention ends, unless the law requires otherwise.
Not for sale
We do not sell your personal data to anyone under any circumstances.
Rights respected
You can exercise your statutory rights at any time, free of charge.
Personal data we collect
Identity data
- Full name and date of birth
- Nationality and country of residence
- Government-issued identification details
- Photograph or selfie, where required for verification
Contact data
- Residential address
- Email address
- Telephone number
- Correspondence preferences
Financial data
- Source of funds and source of wealth
- Employment and income information
- Bank, card or wallet details used for funding
- Account balances and transaction history
Trading data
- Orders placed, modified and executed
- Positions, margin and account activity
- Platform usage and login records
- Trading experience and knowledge assessments
Technical data
- IP address and approximate location
- Device, browser and operating system
- Website and application usage logs
- Cookie and similar identifiers
Communications
- Emails, live chat and support tickets
- Call recordings, where made and notified
- Complaint and dispute records
- Marketing responses and preferences
Verification documents (AML/CFT)
To meet our anti-money laundering and counter-terrorist financing obligations, we are required to collect and retain the following:
Why we process your data
| Purpose | What this involves |
|---|---|
| Account opening | Verifying your identity, assessing suitability, and creating and maintaining your trading account. |
| Providing our services | Executing orders, maintaining positions, calculating margin, and providing platform access and support. |
| Payments | Processing deposits and withdrawals, and investigating payment disputes or chargebacks. |
| Legal compliance | AML and CFT checks, sanctions and PEP screening, record keeping, and responding to lawful requests from authorities. |
| Fraud prevention | Detecting and preventing fraud, market abuse, bonus abuse and unauthorised account access. |
| Service improvement | Analysing how our website and platforms are used so we can improve performance and usability. |
| Marketing | Sending offers, market updates and promotional material, where you have consented or not objected. |
| Risk management | Monitoring exposure, managing counterparty risk and protecting the integrity of our platform. |
Lawful basis for processing
Under UK GDPR we must have a lawful basis for each processing activity. We rely on the following:
| Lawful basis | Where we rely on it |
|---|---|
| Contract | Opening and operating your account, executing your orders, and processing your deposits and withdrawals. |
| Legal obligation | AML and CFT checks, sanctions screening, tax reporting and statutory record retention. |
| Legitimate interests | Fraud prevention, network and platform security, service improvement, risk management and business analytics — balanced against your fundamental rights. |
| Consent | Non-essential cookies and certain direct marketing. You may withdraw consent at any time without affecting prior processing. |
Processing principles
We adhere to the core principles of data protection as defined under the UK Data Protection Act:
- Lawful and fairProcessed lawfully, fairly and transparently at all times.
- Purpose limitedCollected for specified, explicit purposes and not used incompatibly.
- Data minimisedAdequate, relevant and limited strictly to what is necessary.
- AccurateKept accurate and up to date; inaccuracies corrected without delay.
- Storage limitedKept no longer than necessary for the stated operational purposes.
- SecureProtected against unauthorised access, loss and accidental damage.
- AccountableWe maintain full records to demonstrate compliance with all principles.
- Protected in transitNot transferred internationally without adequate safeguards in place.
International transfers
Some of our service providers operate outside the United Kingdom. Where we transfer personal data abroad, we ensure one of the following safeguards is in place:
- The destination country is covered by UK adequacy regulations; or
- The transfer is governed by the UK International Data Transfer Agreement (IDTA), or the EU Standard Contractual Clauses together with the UK Addendum; or
- Another lawful transfer mechanism permitted under UK GDPR applies.
You may request further information about the safeguards applied to a specific transfer by contacting our privacy team at support@proactivetech.pro.
How we protect your data
Encryption
Data is encrypted in transit using TLS 1.3 and at rest using AES-256 standard algorithms.
Access control
Role-based permissions and multi-factor authentication limit who can access client data.
Network defences
Next-gen firewalls, intrusion detection and continuous monitoring of our infrastructure.
Audit trails
Access to and modifications made to personal records are continuously logged and audited.
Staff training
All personnel handling client data receive rigorous data protection and security training.
Breach response
Documented procedures to contain, assess and report incidents within statutory timeframes.
How long we keep your data
| Data type | Retention period | Reason |
|---|---|---|
| Account records | Life of account + 6 years | Statutory record keeping and limitation periods |
| Trading records | 6 years from transaction | Financial services record-keeping requirements |
| AML / KYC documents | 5 years after relationship ends | Money Laundering Regulations |
| Payment records | 6 years | Accounting and statutory tax obligations |
| Communications & complaints | 5 years | Dispute resolution and regulatory review |
| Marketing preferences | Until you object or withdraw consent | Respecting your stated choices |
| Website analytics | 26 months | Trend analysis and platform performance |
| Unsuccessful applications | 12 months | Responding to queries and re-contact |
At the end of the applicable retention period, data is securely destroyed or irreversibly anonymised.
Your statutory rights
Under UK GDPR you have the following rights, which you may exercise free of charge by contacting us:
Right of access
Obtain confirmation of whether we process your data, and receive a complete copy.
Right to rectification
Have inaccurate data corrected and incomplete data completed promptly.
Right to erasure
Request deletion where we no longer have a lawful ground to retain your data.
Right to restriction
Ask us to limit processing while a dispute or verification request is resolved.
Right to portability
Receive data you provided to us in a structured, machine-readable format.
Right to object
Object to processing based on legitimate interests, and to direct marketing at any time.
Automated decisions
Not be subject to decisions based solely on automated profiling that affect you.
Withdraw consent
Withdraw consent at any time, without affecting processing already carried out.
We will respond to your request within one month. If a request is complex, we may extend this by a further two months and will inform you of the extension.
Children's privacy
Our financial services are strictly not directed at, and may not be used by, anyone under the age of 18. We do not knowingly collect personal data from minors. If we discover that we hold data of a minor, we will immediately delete that data and terminate any associated account.
Restricted regions
We do not offer services to residents or citizens of the following jurisdictions, and we do not accept account applications from them:
Changes to this policy
We may update this policy periodically to reflect changes in our services, platform features or regulatory obligations. The version number and effective date at the top of this page will always indicate the latest update. When significant changes occur, we will notify you via email or the client portal.
Contact and complaints
For subject access requests, corrections and general data inquiries
Ruislip, London, HA4 7AE, United Kingdom
Supervisory Authority Complaints
If you believe that our processing of your personal data infringes UK data protection laws, please reach out to our support team first so we can address your concern. You also have the right to lodge a formal complaint with the UK supervisory authority:
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom
Helpline: 0303 123 1113 · ico.org.uk
Risk Warning
Trading foreign exchange and contracts for difference carries a high level of risk and may not be suitable for all investors. You may lose more than your initial deposit. The high degree of leverage can work against you as well as for you. Past performance is not indicative of future results. Consider your objectives, experience and risk tolerance carefully, and seek independent advice if you do not understand the risks involved.