01 Refund Policy Overview
This Refund Policy sets out the terms and conditions under which PRO ACTIVE TECH LTD processes refunds and withdrawal requests for client funds. PRO ACTIVE TECH LTD is committed to processing all eligible refund and withdrawal requests promptly and transparently.
Please read this policy carefully before making a deposit. By depositing funds with PRO ACTIVE TECH LTD, you acknowledge and agree to the terms set out in this Refund Policy.
✅ Eligible Refunds
Untraded deposit funds may be refunded to the original payment method subject to KYC verification
⏱️ Processing Time
Refund and withdrawal requests are processed within 3 - 5 business days of submission and approval
KYC Required
All refund and withdrawal requests require full KYC verification to be completed before processing
02 Refund Eligibility
The following circumstances may be eligible for a refund or withdrawal of funds:
Untraded Deposits
Funds deposited but not yet used for trading may be refunded to the original payment method, subject to compliance checks and applicable fees.
Trading Profits
Profits generated from legitimate trading activities are eligible for withdrawal to your nominated bank account or payment method.
❌ Duplicate Deposits
Accidental duplicate deposits will be refunded to the original payment method once identified and verified by our finance team.
Technical Errors
Funds deposited due to a technical error on PRO ACTIVE TECH LTD's platform will be refunded in full following investigation and confirmation.
All refund requests must be submitted through the PRO ACTIVE TECH LTD client portal. Refunds will only be processed to the same payment method used for the original deposit (same source of funds rule). Full KYC verification is required for all withdrawal and refund requests.
03 Non-Refundable Items
The following amounts are not eligible for refund under any circumstances:
- Trading losses incurred as a result of the client's own trading decisions - PRO ACTIVE TECH LTD does not refund trading losses under any circumstances
- Commissions, spreads and swap fees charged in connection with executed trades
- Deposit fees charged by third-party payment providers or banks - these are outside PRO ACTIVE TECH LTD's control
- Funds deposited and used to claim a bonus where the bonus terms and conditions have been accepted and trading requirements partially or fully met
- Currency conversion losses incurred when depositing or withdrawing in a currency different from your account's base currency
- Withdrawal fees applicable to certain payment methods as stated in PRO ACTIVE TECH LTD's fee schedule
PRO ACTIVE TECH LTD cannot and does not refund any funds lost as a result of trading activity. All trading involves risk and you may lose some or all of your invested capital. Please read our Risk Disclosure before trading.
04 Withdrawal Process
All withdrawals must be submitted through the PRO ACTIVE TECH LTD client portal. The following steps outline the withdrawal process:
Submit Request
Log in to your client portal and submit a withdrawal request with the required details
Compliance Review
Our compliance team reviews the request to verify identity and ensure AML/KYC requirements are met
Approval
Once approved, the withdrawal is processed and sent to your nominated payment method
Funds Received
Funds arrive in your account within the timeframes specified in Section 05
- Withdrawals can only be made to the same payment method used for the original deposit (same source of funds rule)
- Where the original deposit method is no longer available, PRO ACTIVE TECH LTD may request additional documentation before processing the withdrawal to an alternative method
- PRO ACTIVE TECH LTD reserves the right to request additional identity verification before processing any withdrawal request
- Withdrawal requests submitted after business hours will be processed on the next business day
05 Processing Times
| Payment Method | PRO ACTIVE TECH LTD Processing | Bank/Provider Time | Total Estimated |
|---|---|---|---|
| Bank Wire Transfer | 1 - 3 business days | 2 - 5 business days | 3 - 8 business days |
| Credit/Debit Card | 1 - 3 business days | 3 - 5 business days | 4 - 8 business days |
| E-Wallet (Skrill, Neteller) | 1 business day | Instant - 1 business day | 1 - 2 business days |
| Cryptocurrency | 1 business day | Blockchain confirmation | 1 - 3 business days |
| Local Payment Methods | 1 - 3 business days | Varies by provider | 2 - 5 business days |
Processing times are estimates and may vary due to compliance reviews, bank processing times, public holidays or technical delays. PRO ACTIVE TECH LTD will notify you of any delays affecting your withdrawal request.
06 Fees & Charges
PRO ACTIVE TECH LTD does not charge fees on standard withdrawals to most payment methods. However, the following fees may apply:
| Fee Type | Amount | When Applied |
|---|---|---|
| Standard Withdrawal | Free | Standard processing to original payment method |
| Bank Wire (International) | USD 25 - 50 (third-party bank fees) | International wire transfers - charged by receiving bank |
| Currency Conversion | Interbank rate + mark-up | When withdrawal currency differs from account currency |
| Chargeback Research Fee | USD 150 | Upon filing of a chargeback dispute investigation |
| Failed Withdrawal Re-processing | USD 10 - 25 | If withdrawal fails due to incorrect client details |
07 Disputes & Chargebacks
7.1 Clients who believe an error has occurred in processing their deposit or withdrawal should contact PRO ACTIVE TECH LTD support immediately at support@proactivetech.com before filing any chargeback with their card issuer or bank.
7.2 PRO ACTIVE TECH LTD will investigate all disputes fairly and promptly. Most disputes can be resolved directly without the need for a formal chargeback.
7.3 If a chargeback is filed without first contacting PRO ACTIVE TECH LTD, a Research Fee of USD 150 will be charged to the client's account to cover the cost of investigation. Unsuccessful chargebacks will incur a total fee of USD 300.
7.4 PRO ACTIVE TECH LTD will not accept fraudulent chargebacks and reserves the right to pursue legal action to recover any losses, fees and damages arising from fraudulent or unjustified chargeback filings.
Before filing any dispute or chargeback with your bank, please contact PRO ACTIVE TECH LTD at support@proactivetech.com. Most issues can be resolved quickly and directly, avoiding unnecessary fees and delays.
★ Contact
✉️ Withdrawals Support
support@proactivetech.com
For withdrawal and refund inquiries
Phone
+1 (800) 000-0000
Available during business hours
Address
2nd Floor College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE